The Customer Returns System has been rewritten to work with the incorporate with new Buyer’s Control Center program and converted to a graphical user interface. The disposition code in the Customer Returns System (CRS) was replaced with 3 prompts that indicate what is to happen with the return and whether there is to be a replacement to the customer. These prompts can be different for each item on a return document. This information can be changed at any time up until the associated documents have been created. Defaults for these fields can be set up in Vendor F/M and CRS Control F/M.
The Return document is created in Customer Returns Entry using the Quick Entry screen and the Invoice Search or with the regular line entry screen. When you exit from Return Entry, the Return Authorization is printed. When the goods are received, you can now access the Order Entry suite of programs and select the new menu option “RMA” and enter the return document number to access Returns Entry with the return document loaded.
In Returns Entry, you can enter the quantity that was received back from the customer for each item.
When done, the return goods credit memo and customer replacement sales order are created and status flags for the vendor return and vendor replacement will be set. As the return goods credit memo is processed through the Daily Sales Register (DSR), it will change the status flags for the vendor returns so the Buyer’s Control Center can then process the returns to the vendor and create the negative PO. The Buyer’s Control Center will also be aware of any vendor replacements that are indicated by a customer return and create the replacement PO. These will update back to the Customer Return System files.
As the return and replacement POs are processed through the Receipt Register, the status flags on the CRS lines are again updated. If the customer credit and customer replacement were waiting on vendor action, the credit memo and sales order will be created. The DSR updating these documents will again update back to the CRS line.
After the documents are initially created, you will no longer need to access the Customer Returns Entry program to complete the return document. As the supporting documents are processed lines are marked as complete. When all lines on the return document are complete the document is marked complete.
In Returns Entry, you can also create the credit dollars credit memo and customer replacement sales order before the items are actually returned, when the received quantity is zero. This is not the standard so it can only be done on a line by line basis using the Create Documents button in line entry. The wait vendor action flag must be No.
Disposition Code F/M
The Disposition Code F/M program was removed from the Purchase Orders Module; this program is no longer needed for returns processing.
VRS Control F/M (POF490)
The VRS Control F/M (POF490) program was removed from the Purchase Orders Module; this program is no longer needed for returns processing.
Quick Vendor Returns Entry (SOE820)
The Quick Vendor Returns Entry (SOE820) program was removed from the system to implement the new Vendor Return System enhancement.
CRS Control F/M (SOF890)
The CRS Control F/M (SOF890) program was updated to accommodate enhancements made to the Customer Returns System. A new field, Wait for Vendor Action/Repair, was added on the General tab to setup the default value when shipping a replacement back to the customer when the returned item is being sent back to a vendor. This is the default when a new customer return is created. You can select from: N – Ship back to customer now or Y – Don’t ship back to customer till replace/credit/repair. The Authorization File field on the Forms tab was removed. The Last CRS Document # field on the Forms tab was changed to “Last Return Document #” and be increased to 10 digits. This will be used for both Customer and Vendor Return documents.
SO to GL Posting CRS F/M (SOF975)
The Accounts tab of SO to GL Posting CRS F/M (SOF975) was updated. Since disposition code will no longer be in Customer or Vendor Returns, the Basis field drop box options modified to D-Default GL or I-Item GL. This Basis change applies to the Returned Inventory, Customer Returns and Returned COGS fields. Three new accounts were added to the CRS Accounts tab: Scrap Inventory, Scrap COGS, Warranty COGS. These new accounts contain the same fields and options as the other accounts on the tab. Another new field, Allow Override with Returns GL Posting Code, was also added to specify whether a Returns GL Posting Code can be used to override the SO to GL setting for basis. The options are: Y – Yes, posting code is optional, N – No, posting code is not allowed, or R – Posting code is required
Note that these additional fields will not be able to simply be converted and function as before. The user will need to review and set these fields.
GL Posting Table F/M (SOF830)
The GL Posting Table F/M (SOF830) program was renamed Returns GL Posting Code on the CRS sub menu. To accommodate the previous functionality of posting by disposition code, you now assign a GL Posting Code to a return line to indicate the GL accounts for posting. If the GL Posting Code is left blank then the SO to GL Posting F/M will be used. You can create the Returns GL posting code and indicate the GL accounts for Returned Inventory, Customer Returns, Returned Cost of Goods Sold, Scrap Inventory, Scrap COGS, Warranty and COGS.
Returns Reason Code F/M (SOF820)
The Returns Reason Code F/M (SOF820) program was modified to contain a new field, Default Returns GL Posting Code. This field can be left blank. If set, this value is the default used for the GL Posting Code when a new return line is entered with the specified Returns Reason Code.